Executive Director, Network Support Systems, Verizon Wireless

Sankaran “Ram” Ramanathan is the Executive Director – Network Support Systems at Verizon Wireless. He is responsible for providing end-to-end network solutions for monitoring/managing the network infrastructure to proactively identify customer issues. Responsibilities include - providing the relevant network data and tool-kit to the Areas/Regions/HQ for the 4G LTE network, managing the Network Systems and partnering with vendors to deploy platforms that monitor trends, improve performance metrics to achieve operational efficiencies.

In his prior role in Supply Chain Management, he led the transformation of device quality performance delivering supply chain savings through Returns/No-Trouble-Found reduction and OEM performance improvements. He is driven towards positive customer experience by enhancing technical guidance, improving systematic defect resolution and creating feedback loops to future device launches.

Ram has been part of Verizon Wireless leading the business and wireless industry for over 20 years in the area of network planning, engineering, IT, device operations and supply chain management. He has driven numerous revenue generation projects through program management, certification of devices, implementing Pre-Launch processes and Global Field Inter-Op requirements. He serves as the Vice-Chairman on the Executive Board of QuEST Forum for TL9000 initiatives, and is also a Sponsor for ISO 17025 Certification and Lean Six Sigma processes.

Ram is an active member in the local community mentoring students through Verizon Foundation projects, Leadership Development Program, Somerset 4H Club and Toastmasters.

He earned his Bachelor’s in Computer Engineering from Mumbai University, India and MBA from Franklin University, OH.